Version: 2.0
Date of Last Update: 20/05/2026
Effective Date: 19/03/2026
1.1 These Terms of Service (the "Terms") govern your access to and use of the website located at https://collabable.ai and any related services, features, content, or applications offered by us (together, the "Platform").
1.2 The Platform is operated by Collab Media Group Ltd, a company incorporated in England and Wales under company number 17102549 , whose registered office is at 20-22 Wenlock Road, London, N1 7GU, United Kingdom ("Collabable", "we", "us", "our"). Our VAT registration number is . Our ICO registration number is [TO BE FILLED — ICO registration number (register at ico.org.uk, £40/year)]. You can contact us at contact@collabable.ai.
1.3 The Platform is operated from, and currently offered to users in, the United Kingdom. If we extend the Platform to other markets in future, we will update these Terms and notify registered users before the change takes effect.
2.1 We have tried to write these Terms in plain, clear language. Defined terms are shown in bold when first used and are listed in clause 3.
2.2 By creating an account, accessing the Platform, or using any of its features, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must not use the Platform.
2.3 If you are a consumer, nothing in these Terms removes or limits your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other mandatory consumer protection law applicable in the United Kingdom. Where a clause would conflict with a mandatory consumer right, that clause does not apply to you to that extent.
In these Terms:
4.1 You must be at least 18 years old to use the Platform. By using the Platform you represent that you are 18 or over.
4.2 You must provide accurate, current, and complete information during registration, and update it when it changes.
4.3 You are responsible for safeguarding your login credentials and for any activity carried out through your Account. You must notify us without delay at contact@collabable.ai if you become aware of any unauthorised use.
4.4 Each person may hold only one Account. Accounts may not be sold, transferred, or shared.
4.5 We may refuse registration or require additional verification where reasonably necessary to prevent fraud, comply with law, or protect the integrity of the Platform.
5.1 The Platform is a neutral hosting and intermediation service. Its sole function is to enable Users to:
5.2 We are not a party to any Collaboration or Booking agreement. Agreements between Hosts, Guests, and Studio Operators are concluded directly between those Users. We do not endorse, verify, guarantee, or assume responsibility for the identity, conduct, skills, qualifications, insurance, premises, equipment, or performance of any User.
5.3 We are a provider of hosting services within the meaning of regulation 19 of the Electronic Commerce (EC Directive) Regulations 2002. We have no general obligation to monitor Content, but we act expeditiously in accordance with clauses 8 to 10 once we obtain actual knowledge of illegal or non-compliant Content.
5.4 Where a Studio Operator is a trader supplying services to Consumers through the Platform, the Studio Operator — and not Collabable — is the contracting party for that supply. Collabable's role is limited to facilitation and payment intermediation as set out in clause 13. We inform you whether the User offering a Studio, Collaboration, or service is a trader, based on that User's self-declaration. Where the other User is not a trader, consumer protection law may not apply to the relationship between you and that User.
6.1 You retain ownership of all Content you upload to the Platform.
6.2 You grant us a non-exclusive, worldwide, royalty-free, sub-licensable, transferable licence to host, store, reproduce, display, adapt (for formatting and technical purposes only), translate (for localisation only), and communicate to the public the Content you submit, solely for the purpose of operating, promoting, and improving the Platform. This licence lasts for as long as the Content remains on the Platform and, for Content already shown to other Users, for a reasonable additional period necessary for operational and backup purposes.
6.3 You warrant that you own or have secured all rights, licences, consents, and permissions necessary to grant the licence in clause 6.2, and that your Content does not infringe any third-party rights or any applicable law.
6.4 Where permitted by law, you waive, in favour of Collabable, any moral rights you may have in your Content to the extent strictly necessary to exercise the licence in clause 6.2.
7.1 You agree that you will not, and will not attempt to:
7.2 Additional rules applicable to specific features are set out in our Acceptable Use Policy, which forms part of these Terms.
8.1 We may, at our discretion and in accordance with this clause 8, review, remove, disable access to, demote in visibility, or otherwise restrict any Content that we reasonably believe breaches these Terms, applicable law, or the Acceptable Use Policy.
8.2 We use a combination of human review and automated tools (including keyword filters, image classification, and pattern detection) to identify potentially non-compliant Content. Automated tools do not make final decisions on manifestly illegal Content without human review, except in clear cases authorised by law.
8.3 Our moderation decisions are taken in good faith, with due regard for the fundamental rights of Users, including freedom of expression, privacy, and non-discrimination.
8.4 We comply with our duties as a user-to-user service under the Online Safety Act 2023, including carrying out illegal content risk assessments, putting in place proportionate measures to protect Users from illegal Content, and complying with codes of practice issued by Ofcom. A more detailed description of our moderation practices is available at our Moderation Policy.
9.1 If you believe that any Content on the Platform is illegal, harmful, or breaches these Terms, you may submit a report by email to contact@collabable.ai.
9.2 To help us act on your report, please include:
9.3 We will acknowledge receipt of your report without undue delay and will notify you of the outcome, together with information on any further steps available to you.
9.4 This clause 9 supports our duties under the Online Safety Act 2023 and the Defamation Act 2013 (including the website operator defence under section 5 of that Act).
10.1 Statement of reasons. If we restrict the visibility of your Content, suspend or terminate your Account, or otherwise restrict your ability to use the Platform, we will provide you with a clear and specific statement of reasons, unless the law prevents us from doing so or doing so would compromise an active investigation.
10.2 Internal complaint-handling. You may contest any such decision free of charge through our internal complaint system by emailing contact@collabable.ai for a period of six (6) months from the decision. Complaints are reviewed by appropriately qualified staff and are not decided solely on the basis of automated means. You will be informed of the outcome without undue delay.
10.3 Alternative dispute resolution (Consumers). If you are a Consumer and you are not satisfied with the outcome of our internal complaint-handling, you may be entitled to refer the matter to an alternative dispute resolution (ADR) body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. We currently do not commit to use a specific ADR body, but will consider in good faith any reasonable request from you to participate in ADR. The relevant authority for complaints about our trading practices in the United Kingdom is the Competition and Markets Authority (https://www.gov.uk/cma).
10.4 Suspension for misuse. We may, after prior warning, suspend for a reasonable period the Accounts of Users who frequently provide manifestly illegal Content, and the reporting rights of persons who frequently submit manifestly unfounded reports or complaints.
11.1 Reviews on the Platform may only be submitted by Users who have actually used the service they are reviewing, verified through a confirmed Booking, a confirmed Collaboration, or another objective record held by us.
11.2 We prohibit and do not tolerate: (a) the submission, commissioning, or purchasing of fake reviews; (b) any material misrepresentation of Users' reviews; (c) the suppression of legitimate negative reviews; (d) the offer of incentives in exchange for positive reviews without clear and prominent disclosure.
11.3 We use automated and manual checks to detect fake or manipulated reviews and will remove reviews found to breach this clause 11. We publish reviews in a balanced manner and do not filter out negative reviews other than on the grounds listed in clause 11.2 and our moderation rules.
11.4 This clause 11 reflects our obligations under Part 4 of the Digital Markets, Competition and Consumers Act 2024 (the "DMCCA"), including the prohibitions on fake consumer reviews and on misrepresenting the origin of reviews.
12.1 We offer the following plans:
12.2 All prices include applicable VAT and any unavoidable charges, shown upfront before checkout. No mandatory fee will be added after you have confirmed your order. This commitment reflects the prohibition on "drip pricing" introduced by Chapter 1 of Part 4 of the DMCCA.
12.3 Subscriptions renew automatically at the end of each billing period until cancelled. You may cancel at any time, with effect from the end of the then-current billing period, directly from your Account settings or by contacting contact@collabable.ai. Cancellation is as easy as subscription.
12.4 We will send you a renewal reminder by email a reasonable time before each renewal, in accordance with the subscription contract rules introduced by Chapter 2 of Part 4 of the DMCCA.
12.5 Trial. New Users benefit from an initial 90-day Trial granting Featured-level access. At the end of the Trial, your Account reverts to Basic unless you actively subscribe to a paid plan. No payment is taken during the Trial and no paid plan is activated automatically after the Trial without your prior express consent.
12.6 Studio Operators do not pay a Subscription. The use of the Platform to list Studios is free of charge. Our remuneration from Studio Bookings is governed by clause 13.
13.1 When you book a Studio through the Platform, the underlying contract for the use of the space is concluded directly between you and the Studio Operator. Collabable acts as intermediary and payment facilitator only.
13.2 Total price upfront. The Platform displays the total price of each Booking — including the Studio Operator's fee, applicable taxes, our commission, and any payment processing charge — before you are asked to confirm the Booking. Our commission on each Booking is between 10% and 20% of the Studio Operator's listed price, within the range agreed with the Studio Operator and disclosed on each listing and in the total price shown at checkout.
13.3 Payments are processed on our behalf by Stripe (Stripe Payments UK, Ltd., United Kingdom, and Stripe, Inc., United States). Accepted payment methods include major debit and credit cards and any other method we may make available from time to time (which may in future include Apple Pay and Google Pay). Your use of Stripe is subject to Stripe's terms and privacy policy. By making or receiving a payment through the Platform, you authorise us and Stripe to process that payment.
13.4 The Studio Operator is responsible for the accuracy of the listing, the availability of the Studio, the safety and condition of the premises, appropriate insurance, and compliance with all applicable laws. Collabable provides no warranty in respect of any Studio.
13.5 Cancellation and refund rules for Bookings are set by the Studio Operator and disclosed on each listing prior to Booking. Where you are a Consumer, your mandatory rights under the Consumer Rights Act 2015 are not affected.
14.1 If you are a Consumer, you have 14 days to withdraw from a Subscription contract, starting on the day the contract is concluded, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "CCRs 2013").
14.2 To exercise this right, you may use the model withdrawal form set out in Schedule 1 below or notify us by a clear statement at contact@collabable.ai. To meet the deadline, it is sufficient that you send your communication before the 14-day period expires.
14.3 Consent to immediate performance and loss of withdrawal right. If you expressly request that we begin performing a Subscription service (or provide digital content) during the withdrawal period, and expressly acknowledge that you will lose your right to withdraw once the service has been fully performed, you lose the right of withdrawal to that extent, as permitted by regulations 36 and 37 of the CCRs 2013. We will obtain your express consent and acknowledgement before beginning performance.
14.4 For Bookings, where the service is a specific date or period of performance (studio rental on a given day), the right of withdrawal does not apply by virtue of regulation 28(1)(h) of the CCRs 2013.
15.1 Search results and recommendations on the Platform are ranked on the basis of the following main parameters, listed in order of relative importance:
15.2 The use of paid placement is clearly marked on each affected result. No placement is granted in exchange for positive reviews.
15.3 This clause 15 reflects the ranking transparency principles set out in the Online Intermediation Services for Business Users (Enforcement) Regulations 2020 (which retain Regulation (EU) 2019/1150 in UK law for the benefit of Business Users) and the general requirement of fairness towards Consumers under the DMCCA.
16.1 The Platform uses recommender systems to suggest profiles, Studios, and Collaborations. The main parameters of these systems are those listed in clause 15.1.
16.2 You may influence the outputs of our recommender systems by adjusting your profile information, preferences, and interaction history.
16.3 Where the Platform uses artificial intelligence to match Users or generate recommendations, you will be clearly informed that you are interacting with an automated system, and our approach is aligned with the Information Commissioner's Office (ICO) guidance on artificial intelligence and data protection.
16.4 AI-generated matching outputs are informational only and do not produce legal or similarly significant effects on you. The decision whether to contact, message, or collaborate with any User suggested by our systems remains entirely yours.
17.1 We are committed to designing the Platform in a way that does not deceive or manipulate you. We do not use interface elements intended to materially distort or impair your ability to make free and informed decisions, consistent with the prohibition on misleading practices under Part 4 of the DMCCA and the Consumer Protection from Unfair Trading Regulations 2008 (to the extent they remain in force).
18.1 Where advertising is displayed on the Platform, each advertisement is clearly identifiable as such, in accordance with the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing (CAP Code) administered by the Advertising Standards Authority (ASA).
19.1 The Platform, including its software, design, logos, graphics, text, and databases (but excluding User Content) is owned by Collabable or its licensors and protected by copyright, database rights, trade marks, and other intellectual property laws of the United Kingdom.
19.2 Subject to your compliance with these Terms, Collabable grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform for your personal, non-commercial or permitted business purposes as contemplated by these Terms.
20.1 You may close your Account at any time from your Account settings or by contacting contact@collabable.ai.
20.2 We may suspend or terminate your Account, or restrict your access to any feature, where:
20.3 Any suspension or termination will be accompanied by a statement of reasons in accordance with clause 10.1, and you may contest it in accordance with clause 10.2.
20.4 For Business Users, we will give you at least 30 days' prior notice of any termination of our services to you, together with the reasons for that decision, except where we are subject to a legal or regulatory obligation requiring immediate termination, where you have repeatedly breached these Terms, or where immediate action is necessary to protect the Platform or other Users. This commitment reflects the requirements of the Online Intermediation Services for Business Users (Enforcement) Regulations 2020.
20.5 Termination does not affect rights accrued up to the date of termination. Clauses 6.2, 7, 19, 21, 22, 23, and 26 survive termination.
21.1 Nothing in these Terms limits or excludes our liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any matter that cannot be excluded or limited under applicable law, including the Consumer Rights Act 2015 and the Unfair Contract Terms Act 1977.
21.2 Consumer rights are not affected. If you are a Consumer, you have legal rights under the Consumer Rights Act 2015 and other consumer protection laws that cannot be excluded. Nothing in these Terms removes those rights.
21.3 Subject to clauses 21.1 and 21.2, and to the maximum extent permitted by law:
21.4 The Platform is provided "as is" and "as available". We make no guarantee that the Platform will be uninterrupted, error-free, secure, or available in any particular location. We perform our services with reasonable care and skill as required by section 49 of the Consumer Rights Act 2015.
22.1 To the maximum extent permitted by law, you agree to indemnify Collabable against any reasonable and direct losses, damages, costs, and expenses (including reasonable legal fees) suffered or incurred by Collabable as a result of any third-party claim arising out of your breach of clause 6.3 or clause 7. This indemnity does not apply where you are a Consumer, to the extent that such indemnity would be unenforceable under applicable consumer law.
23.1 We process personal data in accordance with our Privacy Policy, which forms part of these Terms.
23.2 In summary, we are the controller of the personal data you provide through the Platform, and we rely on (a) the performance of a contract, (b) our legitimate interests, (c) your consent where required, and (d) legal obligations as lawful bases under the UK General Data Protection Regulation and the Data Protection Act 2018.
23.3 You have the rights of access, rectification, erasure, restriction, portability, objection, and (where applicable) the right not to be subject to solely automated decisions. You may exercise these rights by contacting contact@collabable.ai.
23.4 You may lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk/make-a-complaint/, 0303 123 1113, or by post at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
24.1 The Platform is intended for adults aged 18 or over. We do not knowingly process personal data of children or allow minors to create Accounts. If we become aware that an Account has been created by a minor, we will suspend it and delete the associated data.
25.1 We may amend these Terms from time to time. Where the changes are material (including changes to fees, subscription terms, key features, or these Terms' key obligations), we will notify you by email and/or through a prominent notice on the Platform at least 15 days before the changes take effect.
25.2 If you do not agree with the proposed changes, you may close your Account before the changes take effect. Continued use of the Platform after the effective date of the changes constitutes your acceptance of them.
26.1 These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.
26.2 Subject to clause 26.3, the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms. Nothing in this clause prevents a Consumer from bringing proceedings in any court that has jurisdiction under applicable UK consumer protection law.
26.3 Mediation and arbitration for Business Users. If you are a Business User, any dispute, controversy, or claim arising out of or in connection with these Terms (including any non-contractual obligations) shall first be referred to mediation. We identify the following mediators, willing to engage in an attempt to reach an out-of-court settlement with Business Users:
The mediation shall be conducted in accordance with the chosen mediator's model mediation procedure. The costs of the mediator shall be borne equally by the parties unless otherwise agreed. If the dispute is not resolved within 60 days of the commencement of mediation (or such longer period as the parties may agree in writing), the dispute shall be finally resolved by arbitration under the Rules of the London Court of International Arbitration (LCIA), which are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one, the seat of arbitration shall be London, and the language of the arbitration shall be English.
26.4 Nothing in this clause 26 prevents either party from seeking urgent interim or injunctive relief from any court of competent jurisdiction.
27.1 Entire agreement. These Terms, together with the Privacy Policy, the Cookie Policy, and the Acceptable Use Policy, constitute the entire agreement between you and Collabable regarding the Platform and supersede any prior agreement, except to the extent of any fraud or fraudulent misrepresentation.
27.2 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.
27.3 No waiver. A failure or delay by us to enforce any provision is not a waiver of that provision or of any other provision.
27.4 Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to any affiliate or successor in interest, provided that the assignment does not reduce your rights.
27.5 Third party rights. Except as expressly stated, no term of these Terms is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party.
27.6 Force majeure. Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control.
27.7 Notices. Notices to Collabable should be sent to contact@collabable.ai or by post to Collab Media Group Ltd, 20-22 Wenlock Road, London, N1 7GU, United Kingdom. Notices to you will be sent to the email address associated with your Account or displayed on the Platform.
27.8 Language. These Terms are drafted in English. English is the only authentic language of these Terms.
(Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Schedule 3, Part B)
To: Collab Media Group Ltd, 20-22 Wenlock Road, London, N1 7GU, United Kingdom, email contact@collabable.ai
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following service [*]:
Ordered on [*] / received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
[*] Delete as appropriate.